• Please note that no product will be investigated or worked on, if this form is not completed in full. 
• For feedback / request for further information on completed forms, please allow for 1 business day for a BPT representative to make contact with you for further instructions / details. 
• For product already checked into BPT workshop, please allow for 2-3 business days for a full diagnostic.
• For your records, you will receive a copy of the form via email once submitted. 

To complete the form, you will need to include this information: 

• Was the unit purchased new, or secondhand (i.e. is the customer the original owner?)
• Proof of purchase from your customer (to understand if the unit is still under warranty)
• Product Brand & Model
• Product Serial Number (if technology)
• Describe the issue / problems the customer is experiencing with the product 
• Describe any troubleshooting efforts you have done (this helps us to save time and understand if basic troubleshooting has been done or not)
• Photo of the product on your customers bicycle (this helps us to understand how the product has been installed)
• Do you have the product at your store, or does the customer have the product? This helps us to know who will be sending the unit to us